Who we are
My Static Life operates a UK-focused marketplace for static caravan listings, seller plans, and account management.
When this policy refers to "we", "us", or "our", it means My Static Life as the operator of the website and related marketplace services.
What data we collect
The information we collect depends on how you use the site. Some data is provided directly by you, and some is created when you browse, list a caravan, contact us, or pay for a plan.
- Account details such as your name, username, email address, password hash, and profile information.
- Seller and listing information such as caravan descriptions, prices, locations, photos, plan details, and listing history.
- Contact and support information such as messages, enquiries, and details you send through forms or account support requests.
- Payment and subscription records such as plan selections, Stripe customer or subscription references, invoice-related events, and billing status.
- Usage and device information such as page views, referral paths, and analytics preferences where measurement is enabled.
- AI feature inputs if you choose to use optional listing-description tools that send your prompt content to OpenAI for processing.
How we use personal data
We use personal data to operate the marketplace, support users, review listings, manage plans, improve the site, and keep the platform secure.
- To create and manage user accounts.
- To publish, edit, moderate, and remove listings.
- To process seller plans, credits, renewals, and billing activity.
- To respond to support enquiries and platform issues.
- To protect the site against misuse, fraud, abuse, and security risks.
- To understand performance and improve the service where analytics consent has been given.
Our lawful bases
Depending on the activity, we rely on one or more lawful bases under UK GDPR.
- Contract: when we need personal data to provide your account, listing, or paid plan.
- Legitimate interests: when we need to run, secure, improve, and support the marketplace in a proportionate way.
- Legal obligation: when we must keep records or respond to lawful requests.
- Consent: for optional analytics technologies and similar non-essential measurement tools.
Who we share data with
We do not sell personal data. We may share it with service providers and processors that help us run the website and marketplace.
- Stripe, for subscription, checkout, billing, and payment processing.
- Google Analytics, but only where a visitor has accepted analytics cookies.
- Hosting, infrastructure, and email providers that support the website and account communications.
- OpenAI, only if a user actively uses optional AI-assisted listing copy tools.
- Professional advisers, insurers, regulators, or legal authorities where required.
How long we keep data
We keep personal data only for as long as it is reasonably needed for the purpose it was collected, including account support, marketplace records, billing, dispute handling, and compliance obligations.
Retention periods can vary depending on whether the information relates to an active account, a finished listing, a payment record, or a support or legal issue.
Your rights
Depending on the circumstances, you may have the right to request access to your personal data, ask for corrections, request deletion, object to certain processing, restrict processing, or ask for a copy in a portable format.
If you previously gave analytics consent, you can withdraw it at any time through the cookie preferences controls on the site.
- Access the data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion where there is no valid reason to continue processing.
- Object to or restrict certain processing.
- Withdraw optional analytics consent at any time.
- Complain to the Information Commissioner's Office if you believe data has been handled unlawfully.
Contact and complaints
For privacy questions or data-rights requests, please contact us through the site contact page so we can review and respond properly.
If you are unhappy with how a privacy issue has been handled, you can also raise concerns with the UK Information Commissioner's Office.